If already paired, initiate Recovery Mode to connect your Vestaboard to Wi-Fi.
Before attempting to connect, please first verify:
- Your preferred Wi-Fi network is active and functioning as expected independently.
- You are within 10 feet of your Vestaboard.
- Your mobile device is connected to the same Wi-Fi network that you want your Vestaboard to be connected to.
- Your mobile device's location-based services are turned on.
- Your preferred Wi-Fi network has a password associated with it and is being entered correctly.
The mobile app supports standard SSID/password network configurations. If you’re looking to use an Open or Enterprise network, connect with us here, we’ll need to help you get online.
To Connect your Vestaboard to Wi-Fi:
- Initiate Recovery Mode by lifting the bottom of the Vestaboard frame towards you for 10 seconds and setting back in place. "Recovery Mode" should appear on your board.
- Tap the gear icon in the lower right corner of the mobile app to access your Settings.
- Tap Manage next to Paired Network and proceed through the prompts to pair your Vestaboard via Wi-Fi.
IMPORTANT: We recommend waiting as long as five minutes for the mobile app to show an updated "Online" connection before attempting to connect again. Do not delete the Vestaboard from your account or attempt to re-connect to the device.
If you experience trouble when attempting to connect:
- Confirm the Vestaboard hotspot is broadcasting. To check if your Vestaboard hotspot is emitting, power cycle your board and initiate Recovery Mode. In the settings of your mobile device, check for a Vestaboard hotspot as an available network (e.g.,Vestaboard-XXXXXXXX). If your board is in Recovery Mode and you do not see the hotspot, connect with here.
- Connect via ethernet. If you have confirmed your Wi-Fi network is active, are confident your password has been entered correctly and are still unable to connect via the hotspot, try establishing a connection via an ethernet cable to get your Vestaboard online. This will also help our onboarding team facilitate more troubleshooting techniques remotely.
- Schedule time with an onboarding specialist. If unsuccessful after running through each of the steps above, contact us to schedule a real-time troubleshooting session.