What do I do if a Bit is not working?

If a Bit isn't displaying correctly or doesn't land on the right character, it may be loose or missing a flap. Follow these steps to troubleshoot:

Check the Bit Seating

• Remove the frame from your Vestaboard.

• Make sure the Bit is sitting flush in its slot.

• If it's not flush, gently press the bottom of the Bit until you hear a soft click.

Swap the Bit (if needed)

• If the Bit is seated properly but still not working, try replacing it with a Bit that is functioning correctly by following these steps.

Test the Bit

• Reattach the frame to your Vestaboard.

• Send a new message to see if the Bit lands on the correct character.

• For a thorough check, you can install our Bit Character Test to rotate through every supported character.

Submit a Warranty Claim

• If the issue persists, submit a warranty claim for a replacement Bit.

• Be sure to include your Vestaboard serial number.

  • To find it, remove the frame and locate the barcode on the lower right edge of the backplane.