If a Bit is not working correctly or doesn't land on the right character flap, it may be because the Bit is not securely connected to the Vestaboard and is loose.
To resolve this:
- Check that the Bit in question is seated properly. To do this, remove the frame and ensure the Bit is sitting flush with the rest of the board. If not flush, gently push in on the bottom of the Bit until you hear a soft click.
- If already flush, swap out the Bit with one on the board that is functioning properly. Check out our help article that walks you through how to remove / swap out a Bit: How do I remove and replace a Bit?
- After removing / reseating the Bit, place the frame back on the Vestaboard and send a new message to check if the Bit lands on the correct character.
- To rotate through every Vestaboard-supported character to check the status of your Bit flaps, you can install our Bit Character Test.
If the above steps do not solve the issue, please submit a Warranty Claim for a replacement Bit to be sent out.
When submitting a form for a warranty claim, please make sure to provide the serial number. To find the serial number, remove the frame from the Vestaboard and locate the barcode on the lower right side edge of the device.