To detach a Bit from the backplane, first you will have to remove the Vestaboard frame. Find the small tab positioned in the upper left corner of the Bit and gently pull the tab outward, extending it fully. Once extended, continue pulling on the tab to completely detach the Bit from the rest of the backplane.
To reattach a Bit to the backplane, gently push the Bit until you hear a soft click. Before reattaching the frame, make sure that all adjacent Bits are aligned and securely in place. If the Bits are not properly connected to the backplane, they may not function correctly.
If you encounter a Bit that does not appear to be functioning properly, it is important to first ensure that it is flush with the rest of the Bits before attempting to remove it. If the Bit is confirmed to be flush and still not turning, you can try the following troubleshooting steps:
- Pull out the Bit gently from its current position.
- Swap the Bit to a new location on the Vestaboard.
- Power cycle the Vestaboard by unplugging it, waiting 5 seconds, and plugging in again.
- Check if the issue is resolved and the Bit is now functioning properly.
To rotate through every Vestaboard-supported character to check the status of your Bit flaps, you can install our Bit Character Test here.
If you need to report a damaged Bit for any reason, fill out a warranty claim so we can review and ship a replacement to you as quickly as possible.