If you need to remove or replace a Bit on your Vestaboard, follow these simple steps to detach/reattach, troubleshoot, or report any damage.
Removing a Bit:
- Remove the Vestaboard frame.
- Locate the small tab positioned in the upper left corner of the Bit. Gently pull the tab outward until it is fully extended.
- Detach the Bit by continuing to pull on the tab until the Bit separates completely from the backplane.
Reattaching a Bit:
- Align the Bit and gently push it into place until you hear a soft click.
- Secure the tab in the upper left corner by pushing it back in.
- Ensure alignment: Before reattaching the frame, make sure all adjacent Bits are aligned and securely in place. Improperly connected Bits will not function correctly.
Troubleshooting a Non-Functioning Bit:
- Check alignment: Ensure the Bit is flush with the rest of the Bits.
- If the Bit is still not turning, try these steps:
- Gently remove the Bit from its current position.
- Swap the Bit to a new location on the Vestaboard.
- Power cycle the Vestaboard: Unplug it, wait 5 seconds, then plug it back in.
- Check the Bit: See if the issue is resolved and the Bit is functioning properly.
To further diagnose the issue, you can use our Bit Character Test to rotate through every Vestaboard-supported character and check the status of your Bit flaps. Install the Bit Character Test here.
Reporting a Damaged Bit:
If you need to report a damaged Bit, please fill out a warranty claim so we can review and ship a replacement to you as quickly as possible.