How do I log into the mobile app?

To sign into the official mobile app, we recommend using the same username and password that was created to confirm your order via the Customer Portal.

If you're having trouble signing in, here are some common scenarios to double-check:

  1. Confirm you created an account with that email address. If you hadn't previously created a username and password with your preferred email address, first create one by clicking the blue Sign Up button underneath the Log In button:

    Sign Up copy
  2. Confirm that your password is entered correctly. If you are unsure about what your current password is, go ahead and request a password reset by clicking the Forgot Password prompt above the Log In button. Note that a password reset email will only be sent if an account has already been created with that email address.
Can't remember which email address you created an account with or want to change? Let us know, and we're happy to look up and adjust as needed.